Customer Service

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My background before getting into the trucking business was n banking. When I first entered the transportation industry, I could not believe how rude people were when answering the phone. I felt like they were asking me “What do you want and why are you calling here?. My favorite was “May I ask who is calling”, translated to mean “Let me see if the person you are calling wants to talk to you”.

It was like these people answering the phone had never been taught the proper way to answer the phone or given any instruction whatsoever. This in turn slowly grated on my nerves and I struggled to not loose my temper everytime someone acted unprofessionally on the phone. I refused to became as rude as they were.

Gradually, something happened and things changed. Now we see not only people acting rude on the phone but we also see it in sales persons in stores, ushers, grocery store clerks, shoe salespersons, secretaries and sales people. What happened to common courtesy and respect to our fellow man/woman? I’ll tell you, which is actually only my humble opinion, what is going on with this enormous let down in customer service across our nation; its the manger, the owner, the president of the company…whoever is in charge of those employees; they are not training their people properly. When you go into a retail store and you can’t find anyone to wait on you, then you see an employee on the next isle but they ignore you; that is totally the managers fault. When you finally do rangle up an employee to help you and they can’t even answer the most basic question about their own store, that is the manger’s fault.

No wonder we all shop online. We don’t have to track down an untrained employee to have them tell us, “its my first day and I have no idea”. Why did that manager put that employee on the sales floor with no training? It would have been better to have never hired that person in the first place. At least that company would have saved the salary and probably, eventually, unemployment since you will probably fire that employee for being unable to fulfill the job you did not train him or her for.

Now, on to a positive note. When you are looking for a way to move your freight; whether it be a full truck load or a partial shipment to anywhere and you call me. 99% of the time, I am answering that phone regardless of what time of day or what day it is. If you do end up leaving a voicemail. I actually call you back. You can also text me because I make sure my contact info is available for customers and prospects to see and use.

Another thing, when you ask me a question, I am going to have an answer for you or will find out and respond within 24 hours at the most.

England Logistics is a premier 3PL and I am part of their great customer service attitude. I serve as an Authorized Agent for this company and our intent is on making sure our customers get the best treatment and the best rates available. Now, you may be tempted to use some a low cost service provider but remember, when they are not there for you or dramatically raise their rates, I am the guy that took care of you 365 days a year and I for sure, answered the phone in a friendly and professional manner.

Great Customer Service is NOT dead!

Grady E Ray @ 940-220-9773

the ONE Initiative – fighting childhood hunger

England Logistics, united with C.R. England, is embarking on a mission to provide one million meals to hungry children each year beginning in 2018, through the One initiative. To accomplish this, we will be donating a portion of proceeds from each completed business transaction to food bank programs for hungry children throughout the nation. In addition, our employees have the opportunity to participate in fundraising activities during the year that benefit the cause. 

With the help of community food banks across the nation, we are committed to ending childhood hunger. Together, we are One, united against childhood hunger.

Along with several other partnerships around the country, our partnership with the North Texas Food Bank is helping feed deserving children all over North Texas.

 

What 2018 Might Look Like for the Trucking Industry

  • DRIVER SHORTAGE – CONTINUES TO GROW
  • HIGHER RATES – FEWER DRIVERS, LESS CAPACITY – SUPPLY & DEMAND
  • EBB AND FLOW FOR FUEL
  • ELECTRONIC LOGS
  • LONGER TRANSIT TIMES DUE TO THESE NEW ELECTRONIC LOGS
  • DRIVERS CAN NOT SIT, WAITING FOR LONG PERIODS OF TIME (PAST THE NORMAL 2 HOURS) TO GET LOADED/UNLOADED DUE TO ELECTRONIC LOGS. MORE DETENTION TO BE PAID FROM RECEIVERS/CUSTOMERS.
  • SHIPPERS MUST RETHINK HOW THEY COPE WITH HIGHER RATES, LESS CAPACITY
  • THE LTL SIDE OF THE BUSINESS WILL DEFINITELY GROW AS IT TRIES TO OFFSET SHRINKING FULL TRUCKLOAD CAPACITY
  • 3PLs WILL BECOME MORE AND MORE RELEVANT AND IMPORTANT TO THE MOVEMENT OF FREIGHT AS THEY HAVE A MUCH BROADER ACCESS TO MANY SOURCES OF TRANSPORTATION.

How Can Small Businesses get the Best Shipping Prices.

Here you are, one or two employees; maybe only just you.  You have a product to sell, which is doing very well, thank you…and you need to ship your product all over the country and may even all over the world.  You have never had to do that before and didn’t even plan for it but you now find yourself in the situation that you can’ afford to spend a ton of money on shipping because your margins won’t allow it.

So, what do you do?  You can run down to the post office or a mailing center or you can even ship by one of the “big guys” but they are expensive!  You don’t have time for that, you are too busy selling and filling orders.

Did you know that you can have your own logistics person and not even pay their salary?  Yes, this person will handle all of your shipping needs, no matter how large or how small.  One pallet of product or one small package.  This person can ship it locally, nationally or internationally.   One call, one email or one text; that is all it takes and you will get rates so competitive that your margins will thank you every day.  AND, you never have to leave your office.  All you need to do is contact me and I’ll take it from there.

England Logistics – gray@englandagents.com – 915.204.1207 – GRADY E. RAY

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